Privacy policy

This policy explains how [ŞİRKET UNVANI] ("Curaply") processes personal data on its website, the digital assistant that runs on clinics' WhatsApp lines, and the consultant panel used by clinic staff. People in Turkey can find more detail in the KVKK notice (Turkish).

1. Roles

• Patients and prospective patients (WhatsApp): when you message a clinic on WhatsApp, the clinic is the data controller. Curaply acts as a processor on the clinic's behalf and instructions.
• Website visitors and demo requests: Curaply is the data controller.
• Panel users (clinic staff): the clinic is the controller of account data; Curaply processes it to provide the service.

2. What we process

• WhatsApp assistant: your phone number, WhatsApp profile name, message text and timestamps, whether and how many photos you sent, and details you share in the chat such as name, country, treatment of interest and preferred dates. Photo contents are not sent to the AI and are not interpreted. Voice messages are not listened to.
• Demo requests: your name, clinic name, phone number and/or email, and your note.
• Consultant panel: email, name, role, session records (session duration, IP address, browser) and actions taken in the panel.
• Technical logs: request time, status and duration for operations and security. Message contents, names and phone numbers are not written to these logs.

3. Purposes

• Replying quickly to people who message the clinic, using information the clinic has approved.
• Passing requests to the clinic's consultant or doctor; handing health questions to the doctor unanswered.
• Responding to demo requests.
• Keeping the service secure, limiting abuse (e.g. excessive messages) and fixing errors.

4. Use of AI

Replies are generated by an AI model (Anthropic, Claude). The assistant states that it is an AI in its first message. It does not diagnose, recommend treatment or estimate graft counts; health questions go to the clinic's doctor. Prices are quoted only from ranges entered by the clinic.

5. Sharing

Data is shared only with the service providers needed to run the service:

• Meta Platforms (WhatsApp Business Platform): message delivery.
• Anthropic (USA): message text and conversation context to generate replies. Photos are not sent.
• Hosting provider (European Union): database and application servers.
• Error monitoring: technical error information only; no message content.

Transfers to Anthropic and Meta are international transfers made under the safeguards required by law.

6. Retention

• WhatsApp conversations and lead details: as set by the clinic; 30 days for demo and expo conversations.
• Demo requests: 12 months.
• Panel sessions: deleted when the session expires.

7. Data deletion

If you messaged a clinic on WhatsApp, you can ask that clinic or us directly to delete your data. Email [kvkk@alanadi] with the phone number you used and the clinic's name. After verifying your identity, we delete your conversation and lead details within 30 days and confirm by reply.

8. Your rights

You can request access, correction or deletion, object to processing, and lodge a complaint. Contact: [kvkk@alanadi].

9. Cookies

The website uses no cookies or trackers. The consultant panel uses a single strictly necessary session cookie.

10. Contact

[ŞİRKET UNVANI], [ADRES]. Email: [iletisim@alanadi]